Refund policy

Refund Policy

We accept returns within 15 days of receipt, provided items are unused and in their original packaging. Customized, personalized, and sale items are non-refundable.

Refunds are processed within 10 business days of receiving the returned item.

EU customers benefit from a 14-day withdrawal right in accordance with European consumer law.

We do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order.

To initiate a return, contact us at hello@lyia-kian.ch.